When AI is good enough to automate most information worker tasks, what will happen to the price of those services? Sam Altman thinks that the cost of manual labor will rise relative to digital labor. He is probably right, but I think there will be a new tier of information work that continues to have a high price: Concierge-style services, or people willing to pay extra to work with a human on a particular task instead of AI. Of course, the concierge might still use AI on the backend.

Good thing I enjoy woodworking and can fall back on that. Though I work on a digital concierge team right now focusing on WordPress, so maybe I’m covered either way. (And we do use things like ChatGPT and Copilot to accomplish some of our tasks… maybe the future is already here.)

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